TERMS OF GENERAL TRANSACTION

1. Scope of Application

This policy applies to customers who purchase tickets for attractions, entertainment, and electronic travel services on the FlowsGo website.

2. Service Booking Process

Customers book tickets following these steps:

• Select products/services on the website (Booking)
• Fill in all the information of the service user
• Make payment according to the instructions
• FlowsGo system/staff confirm the order via email
• Ticket An electronic ticket (E-ticket) or service confirmation code will be sent to the customer's registered email address.
3. Order Confirmation Conditions

Orders are only confirmed after FlowsGo receives 100% payment from the customer.

Some products may be subject to availability or confirmation conditions from the service provider.

4. Cancellation and Refund Policy

Due to the nature of electronic tickets and services confirmed directly with international partners, all orders, after payment and confirmation, are not eligible for refunds, cancellations, or changes to usage history, except in cases where the product has specific regulations published on the website.

Customers are kindly requested to carefully check the information before payment.

5. Customer Responsibilities

Customers have the responsibility Task:

• Provide accurate booking information.
• Check your email for ticket and confirmation information.
• Proactively contact FlowsGo if you do not receive a confirmation email within the specified time.
6. Customer Support

For any issues related to your order or service usage, please contact FlowsGo's hotline for assistance as soon as possible.